Participates in the development of, and implements and maintains plans to ensure continuation of critical operations in the event of a disaster or extended interruption of information processing services. Coordinates activities required in the disaster recovery process. Manages the process to develop recovery tasks to simulate the steps necessary to build out an operating system and associated software required to support the computer processing necessary to sustain the business. Manages expendi...

Client Processing - S2 Provides quality service and support to internal clients and occasionally external clients on a daily basis, including account and security transaction processing, phone interaction and routine problem resolution in a timely manner. Works within well-defined parameters. Under direct supervision, performs routine operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Enters data, keying ...

Client Processing - IC1 Performs routine and non-routine client service and transactional support functions. Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues. Processes account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues. Manages situations which may require adaptation of response or extensive research according to client ...

Fund/Client Accounting - IC4 Conducts accounting services on behalf of assigned clients and complex funds including determining net asset values, calculating fund performance, allocating expenses and preparing reports. May lead work of junior team members for assigned client or fund. Performs highly complex Fund/Client Accounting responsibilities in the areas of driving Service Improvement plans, targeting efficiencies, enhancing processes and specialist review functions. Provides input into met...

Business Technology Liaison - IC2 Analyzes and defines business requirements and functional or operational specifications for small to moderate sized projects of limited complexity. Formulates and defines system scope and objectives. Interfaces with all areas of IT on behalf of the business to resolve IT matters and improve business processes. Collects and defines business or functional requirements and translates them into functional design, test planning, and user documentation processes. Form...

Fund/Client Accounting - IC3 Conducts accounting services on behalf of assigned clients and moderately complex funds including determining net asset values, calculating fund performance, allocating expenses and preparing reports. Performs complex Fund/Client Accounting responsibilities in the areas of driving Service Improvement plans, targeting efficiencies, enhancing processes and specialist review functions. Provides input into methodologies and checks the work of more junior team members. Pr...

'Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides analytical support and prepares drafts of standard and ad hoc reports for assigned area.Monitors client inqui...

Client Service Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing a limited number o...

Independently works with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon. May resolve atypical or or highly complex issues and/or escalate to management as appropriate. May serve as subject matter experts on BNY products and services. May lead staff on specific projects and resolution of client issues. Leads team members across multiple lines of business in providing support to major clients, whose ...

Fund/Client Accounting - IC2 Conducts accounting services on behalf of assigned clients and moderately complex funds including determining net asset values, calculating fund performance, allocating expenses and preparing reports. Performs Fund/Client Accounting responsibilities in the areas of driving Service Improvement plans, targeting efficiencies, enhancing processes and specialist review functions. Checks the work of more junior team members. Responsible for cash and asset reconciliations r...

Independently works with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon. May resolve atypical or or highly complex issues and/or escalate to management as appropriate. May serve as subject matter experts on BNY products and services. May lead staff on specific projects and resolution of client issues. Leads team members across multiple lines of business in providing support to major clients, whose ...

Client Service - IC1 Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing a limited nu...

Description: The role of the Senior Specialist, RFP Writer sits within EMEA Asset Servicing Proposal Development team with the purpose of responding to business questionnaires on behalf of BNY Mellon. These questionnaires may include Requests for Proposals (RFPs); Requests for Information (RFIs); and any other request for information on the business. The RFP Writer will act as the Team Leader training and mentoring other Writers as well as working alongside the Sales Partners, Sales Executives, ...

Middle Office - S2 Under minimal supervision, provides accounting and trading support activities for funds of moderate complexity. Performs reviews of moderately complex documents processed from across the Bank to confirm compliance with established processes and procedures. Under minimal supervision, performs moderately complex functions supporting accounting, trading and client services activities including book-keeping and data review. Reviews moderate volume of documents to ensure processors...

Middle Office - S4 Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters. Leads the daily activities of a Middle Office support team servicing multiple funds. Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting. Supervises the tracking of fund data and trades, as well as the maintenance of records. Establishes data ...

Fund/Client Accounting - M1 Manages a small team of Accountants responsible for conducting accounting services on behalf of assigned clients including determining net asset values, calculating fund performance, allocating expenses, and preparing reports. Resolves escalated issues from team members. Manages the performance of assigned staff and sets team priorities. Manages team in determining the net asset value (NAV) for assigned funds for each measurement cycle. Manages relationships with assi...

Client Service Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing a limited number o...

Client Processing - S2 Provides quality service and support to internal clients and occasionally external clients on a daily basis, including account and security transaction processing, phone interaction and routine problem resolution in a timely manner. Works within well-defined parameters. Under direct supervision, performs routine operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Enters data, keying ...

Fund Reporting - S3 Supports and processes more complex accounting statements on behalf of BNY Mellon clients. Drafts full sets of financial statements by entering financial data for more complex funds into established templates. Reviews work of more junior colleagues. Provides and requests data and information needed to complete the fund reports. Conducts second-level quality reviews to ensure reports do not have straightforward errors. Investigates errors and reaches out to appropriate team me...

Client Service - Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base. Provides individuals at assigned clients informatio...