As a member of the Support organization (Sonic DHD), you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide first level customer support, including product configuration issues, triage and confirming contracts. In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to\: product compatibility and configuration, license reconciliation, support entitle...

Job posting for Project Director to join the GBU Support team to help manage transition and transformation projects to help team align with departmental goals relating to automation and financial accountability.   Further details available upon request. !|! Coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Coordinates work performed...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

Role\: Database Administrator for Oracle/Exadata and Devops Level\: Principal Engineer Locations\: ·         Santa Clara, CA (preferred) ·         Dallas, Austin or Houston, Texas ·         Orlando, Florida   Detailed Description   Work with Oracle Database as a Service ( DBaas) team on the shared full stack ownership of a collection of services and/or technology areas. Understand t...

Preferred Qualifications As a member of the Global Support organization, you will resolve post-sales customer inquiries while your primary focus is to provide level one support including problem resolution within published goals using the knowledge base. You will write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not ...

As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level one support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is “down” which relies on analytical and technical skills. In thi...

As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level one support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is “down” which relies on analytical and technical skills. In thi...

BS degree in Computer Science or related technical field.  System Engineer with extensive experience in Oracle RDBMS Oracle GI (CW and ASM) and RAC Oracle Exadata Experience in Database High availability (DG, GG) and it’s best practices Experience in Performance tuning of the above areas advanced Scripting/coding skills (Shell, Perl and Python) . Knowing Java, REST Architecture and JSON is a plus Experience in Building and managing Linux OS systems with good understanding how the Linux kern...

As part of Server Technologies, we are customer facing development team and looking for developers having right aptitude, attitude and very strong communication skills in driving and resolving product issues faced by Oracle Customers.   Our team works on all Database competencies and candidate for this role would be working on Exadata (Engineered Systems), one of the highly visible and revenue generating products for Oracle. Exadata being main platform of the Oracle Cloud Infrastructure, an...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

The QA Test Engineer will be a member of the My Oracle Support team.  The My Oracle Support application portfolio is used by Oracle Customer Support to manage and resolve all customer initiated service requests for Oracle products. The candidate needs to understand manual testing methodologies and have the ability to be able to function in a constantly changing environment.  The candidate needs to understand the Agile model that MOS uses, and needs to know how to use JIRA. The candidat...

Technical Support Professional Are you interested in being part of a dynamic and fast paced team supporting Oracle’s newest Human Capital Management (HCM) revolution? Well this is YOUR chance! At Oracle Fusion, we deliver HCM management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, h...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

Managed Cloud Services (MCS) MCS Technical Operations provide software installation, upgrades, configuration and ITIL-based Change, Incident, Problem & Release Management activities during implementation, production go-live and post-production (run & maintain) phases of a customer's lifecycle. The IT  Principal Analyst is responsible for managing Oracle databases (11g, 12c and above) and Oracle eBusiness environments running with application versions, 11i, 12.1.X & 12....

  Job Title \: Systems Analyst 4 Principal Support Engineer / Platinum Delivery / Patch Coordination   Organization Name \:   Support Services Department Description \: Engineered Systems Patching Team     Collaborate intensively with customers to get their quarterly patching scheduled taking into account the specific requirements for the customer’s business and their systems. Making sure all Platinum systems you will be responsible for are on certified software levels. ...

The Developer will be a member of the development team working on My Oracle Support Applications.  The My Oracle Support application portfolio is used by Oracle Customer Support to manage and resolve all customer initiated service requests for Oracle products.  The candidate needs to analyze, design develop, troubleshoot and debug software programs for applications. Writes code, completes programming and performs testing and debugging of applications. As a member of the My Oracle Suppo...