To plan and execute the activities of Reservations & Revenue Management and to ensure adherence to the standards, policies and procedures of ibis. If required by management, to plan and execute the activities of front desk to ensure adherence to the standards, policies and procedures of ibis. Maintaining guest profile and updating the same on regular basis Ensure to interact with the guests & enable the team to understand guest requirements Responsible for maintaining high level of room ...

Conducting the Staff’s Sequence of Service Training and SOP refreshment training. To assure a smooth Housekeeping operation with the highest standards of service to the guests. To manage a cost–efficient and well organized department. To ensure the highest level of profitability of the department. To facilitate human resources development and maintain effective communication within the department and with other departments in the hotel. To control and maintain efficient organization ...

  Assist the Engineering Supervisor in maintenance and care of all Electrical equipment. Ensure to maintain quality of work in order to meet the prescribed standards. Provide effective support to the team to enable them to deliver effective and efficient services. Respond to queries by resolving issues in a timely and efficient manner. Ensure to maintain records of all materials & equipments. Identify optimal, cost effective use of the resources. Ensure to possess a thorough knowledge o...

Should be experienced Majorly into Recruitments i.e. Sourcing, Onboarding, Documentation, File Management etc.   Human Resources Management Process day-to-day Talent & Culture administration in an accurate and timely manner Create and update employee data record in system Create personal files and assist with general filing Manage application of work passes under Ministry of Manpower Prepare various letters and communication to employees Prepare monthly employee newsletter Organize and ...

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded Provide effective support to the team to enable them to provide effective and efficient services. Identify optimal, cost effective use of the resources and educate the team on the same Ensure quality and appropriateness of cu...

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Identify optimal, cost effective use of the resources and educate the team on the same. Responsib...

Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest...

Operation   Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work Ensure personal cleanliness and proper deportment of all team members Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage Discuss with the Executive Chef and recommends menu price adjustments Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and p...

Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest...

Accounting Procedures Prepare month-end & year-end closing journals Compile financial reports for management in accordance to policies & procedures Ensure bank sheet reconciliations are completed on a timely and accurate manner Check daily bank statements for abnormalities Prepare quarterly GST submission Manage Corporate tax compilation and submission, ensure accurate payment is made Attend to Corporate queries and requests Supervise respective Finance sections and ensure timely submiss...

Business Performance Plan for outlet budget and review forecast on revenue and expenditure on monthly basic Analyze and submit month-end reports and identify deviation from business plan goals Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promo...

Supervision of Receiving Clerk, handling of Food and Beverage requisitions, preparation of Sales Analysis ,Recipe Costing, preparation of Cost Reports, monitoring and control of non food purchases against budget, pre-cost of all restaurant and banquet menu, inventory of  Food and Beverage and general items and management of minimum and maximum par level of all store items. To ensure the smooth and efficient operation of Cost Control, Store rooms and Receiving and to assist Management in kee...

Bar Operation Ensure that the bar is set according to standards and procedures Greet all guests warmly upon first contact Take down food and beverage orders from guests and ensure that the orders are correct Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperature Try to remember individual guest’s names an...

Sales Management Achieve daily targeted number of sales calls with effectiveness Develop business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the following month Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts Prepare monthly action plan for main market segment Perform monthly review account profile on room nights production and average rate Monitor competitors’ rate strategy, a...

Operation Train and supervise the work of kitchen personnel in the respective sections Ensure personal cleanliness and proper deportment of all team members Produce high quality food in a specified area of the food preparation and ensure that this is also practiced amongst all team members Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out Ensure that all equipment and perishable items are ...

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Provide effective support to the team to enable them to provide effective and efficient services Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inq...

  Assist the Engineering Supervisor in maintenance and care of all Electrical equipment. Ensure to maintain quality of work in order to meet the prescribed standards. Provide effective support to the team to enable them to deliver effective and efficient services. Respond to queries by resolving issues in a timely and efficient manner. Ensure to maintain records of all materials & equipments. Identify optimal, cost effective use of the resources. Ensure to possess a thorough knowledge o...

Establishing and maintaining local policies related to the receipt of issuance and general controls of food and beverage when needed Monitoring monthly food and beverage inventories count and extension Establishing and maintaining a database for food and beverage inventory stock including up-to-date pricing Coordinating, attending and monitoring all food and beverage physical inventories to ensure accuracy Ensuring proper storage and issuance of all food and beverage items Establishing and maint...

Operation Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work Ensure personal cleanliness and proper deportment of all team members Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage Discuss with the Executive Chef and recommends menu price adjustments Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion ...

Primary Responsibilities   Business Performance   Set periodical budget & forecast   Analyze monthly P&L and month-end reports, identify deviation from business plan goals   Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.   Operation   Develop and update departmental SOP Manual, detailing standards of performance, Policies and Procedures and serv...