Bring your career aspirations to life with AIA! Responsible for performing pre-certification; prospective, concurrent and retrospective review of hospitalization; and to ensure that cost containment measures are carried out without compromising on the care quality and service standards. Roles and Responsibilities: To support and lead a team of assessors in pre-certification, hospitalization, case management in the issuance of guarantee letter in compliance to Company’s requirements and guideline...

Bring your career aspirations to life with AIA! Responsible for handling customer inquires via telephone, email, or online platform • Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination • Process customer instructions / request • Troubleshoot and resolve customer complaint • May reach out to customers whose policies have lapsed in an attempt to retain them Build a career with us as we help our custo...

Bring your career aspirations to life with AIA! Responsible for supporting specific functional / business areas in terms of information system needs • Act as the liaison between information technology and business for the development and implementation of new systems and enhancement of existing systems • Evaluate new applications and identify systems requirements • Evaluate new information technology developments and evolving business requirements and recommend appropriate systems alternatives a...

Bring your career aspirations to life with AIA! At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - ...

Bring your career aspirations to life with AIA! Responsible for creating an engaging end-to-end digital experience journey that has business impact • Conduct user research to discover insights, define user personas, articulate customer needs, and map user journeys • Work closely with Product Owners, Platform Owners, and business stakeholders to design and deliver user-centric experiences • Develop, communicate and govern user experience guidelines for each digital solution Build a career with us...

Bring your career aspirations to life with AIA! Responsible for creating compelling visual designs that align to AIA design language and maintains design consistency and coherence across products and services • Creates distinctive, branded digital experiences that are desirable and consistent across multiple platforms, devices and channels • Develops new product concepts, storyboards, detailed interaction designs and screen flows, and prototypes to clearly articulate solutions • Conducts concept...

Bring your career aspirations to life with AIA! Responsible for handling customer inquires via telephone, email, or online platform • Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination • Process customer instructions / request • Troubleshoot and resolve customer complaint • May reach out to customers whose policies have lapsed in an attempt to retain them Build a career with us as we help our custo...

Bring your career aspirations to life with AIA! This role is to deliver great service to customers and stakeholders by providing the accurate information that promptly response and meet customer expectation. Job Description: •Provide information over-the-counter and in written form to customers and internal stakeholders regarding policy status, change request updates, clarification of policy benefits and other customer enquiries •Process customer change requests such as change in address, mode o...

Bring your career aspirations to life with AIA! Working closely with Integration Principal, responsible for supporting Project Boston integration by developing content for key meetings, effectively co-ordinating input from internal teams and proactively tracking RAID and Action logs for the IMO team and Finance workstream Roles and Responsibilities: Stakeholder Reporting: Manage the fortnightly/monthly reporting process from each workstream to the IMO Support preparation of the materials for com...

Bring your career aspirations to life with AIA! Support and lead the regional sales team, by managing the sales pipeline, leading them to reach their sales goals, and initiating and supervising country focused projects and activities to support business development. Responsible for the CRM and innovation to support new business development for MNCs and Broker business. Create service guidelines and track performance to enhance AIA positioning in each of the markets in which the Company operates....

Bring your career aspirations to life with AIA! Responsible for determining the validity and authorising settlement of group health insurance claims Roles and Responsibilities: To assess and settle group health insurance claims arising from policies in force To make recommendations on policies and guidelines to group health insurance claims To liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest...

Bring your career aspirations to life with AIA! Responsible for maximising the sales of AIA products and services through a network of agents to meet individual / team quotas and AIA business objectives • Manage existing accounts as part of a larger account team or manage named accounts within a geography for a particular product or product set • Develop, implement and administer sales and distribution plans and programmes on a geographical basis for the agency channel Build a career with us as ...

Bring your career aspirations to life with AIA! Roles and Responsibilities: Oversees the Cloud budget while working closely with Cloud Ops team in order to meet financial objectives Performs analysis, create decks and present regular operational reviews to leadership on financial analysis of cloud computing spend for the company Creates metrics, reports, and recommended remediation options and plans for financial excellence in the cloud Analyzes spend trends, opportunities for savings, and advis...

Bring your career aspirations to life with AIA! Defines strategy and provides leadership for the Vitality IT Platform. You will be accountable for Vitality IT Platform and its delivery of services across the multiple regions while providing leadership and delivery governance over the technology initiatives and BAU services. You will be responsible for creating/collaborating on the platform strategy and delivering on the agreed roadmap. Job Responsibilities Provides leadership role to DevOps, Dat...

Bring your career aspirations to life with AIA! Responsible for providing operational support to distribution channel(s) to ensure smooth execution of the sales processes • Develop and implement policies and procedures to support sales processes • Calculate sales achievement, maintain information of sales activities and sales performance metrics • Analyse sales performance for the development of sales plans and forecasts • Administer agency compensation, awards and benefits Build a career with u...

Bring your career aspirations to life with AIA! We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. But the difference should start with every individual at AIA, if you want to make a healthy difference everyday - for yourself and others - then we want to hear from you. The opportunit...

Bring your career aspirations to life with AIA! Responsible for making sure that a company's business strategy uses proper technology systems architecture to achieve its goals. Responsible for identifying applicable technical standards to be followed on projects. Analyze all non-functional requirements, such as security, performance, maintainability, scalability, usability, and reliability of a product; and ensure that further product engineering will meet them. Work closely with project managem...

Bring your career aspirations to life with AIA! As an application data analyst, your primary job is to be the liaise for Data Analytics team in other IT projects and ensure projects adheres to data and AI standards and governance processes, data analytics services, and data are designed, processed, and/or consumed according to standards. Other activities which you will be engaged on include: • Knowledge on Data Analytics strategy, design of the organization’s data platform and analytics platform...

Bring your career aspirations to life with AIA! To provide seamless, customer-focused, timely and professional customer service to all walk-in customers and agents in the Customer Service Centre; ensuring the delivery of excellent and consistent service, and meeting their needs at the satisfactory level or beyond. Create good and seamless customer service experience to walk-in customers through effective service delivery with an empathetic mindset. Understand customers’ needs and provide complet...

Bring your career aspirations to life with AIA! Responsible for maximising the sales of AIA products and services through banks to meet individual / team quotas and AIA business objectives • Build and maintain effective long-term relationships and a high level of satisfaction with key decision makers and influencers at assigned banks • Create demand for AIA's products by highlighting their ability to meet the client's needs • Develop, implement and administer sales and distribution progr...