As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

Processes and invoices customer orders in accordance with agreed contracts. Monitors contract and business terms to mitigate Oracle's risk. As a member of Contract Management you will assist customers, both internal and external, with license contract interpretation, negotiations and administration of licensing agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations. Draft and negotiate standard and non-standard contracts. Act as a liaison bet...

Oracle Engagement Cloud Technical Support Engineer Preferred Qualifications Oracle Support is creating a new team to provide support for the new Oracle Engagement Cloud product (part of CX Cloud suite). As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration. The team works closely with other Fusion teams in Support and Development, as well as other Oracle teams, directly involved in Fusion Produ...

Oracle Engagement Cloud Technical Support Engineer Preferred Qualifications Oracle Support is creating a new team to provide support for the new Oracle Engagement Cloud product (part of CX Cloud suite). As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration. The team works closely with other Fusion teams in Support and Development, as well as other Oracle teams, directly involved in Fusion Produ...

Frontline Customer Support Agent – English plus Italian Requirements\: - Qualification in Hotel Management or related discipline - 1-2 Years experience in hospitality or technical support sector - Database knowledge - Internet troubleshooting skills - knowledge of Windows 7/8/10 - Excellent communicator with strong time management and prioritisation skills - Ability to work under pressure and multi-task - Strong analytical skills - Maturity to deal and communicate with Senior Managers and Custom...

Preferred Qualifications   Oracle Database Support Engineer RESPONSIBILITIES\: •    To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model •    Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards •    Working towards, ...

Global Support Services - Fusion Application Cloud Department Description\: The Fusion SCM Cloud Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting new and existing customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages ...

- As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). !|!...

About Oracle Production Engineering Oracle Cloud Production Engineering plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers. Oracle Cloud is the industry’s broadest and most integrated public cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center. Oracle Cloud helps organizations drive innovation an...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

ACS Cloud Service Solution Architect Principal Sales Consultant - IC4 Background \: Advanced Customer Services (ACS) is a business unit within Oracle’s Customer Service organisation that establishes long-term service relationships with Oracle's largest customers.  ACS Service Solution Architects are focused on supporting ACS’s continued growth in leading edge, large scale and complex services for Oracle Cloud and on-premises engagements, primarily cloud related. Role Profile \: ACS Cloud Se...

Global Logistics Event Manager Job description Job Overview\: A Global Logistics Event Manager's goal is to be a key contributor in growing Oracle University revenue and reduce operating costs by providing project management, technical support, and operational assistance to Oracle University events. This role is of an individual contributor position reporting to a Manager. Detailed Job Responsibilities\: Ø  Management of event life cycle\: Oracle On premise and Cloud schedules globally and ...

ACS Cloud Service Solution Architect Principal Sales Consultant - IC4 Background \: Advanced Customer Services (ACS) is a business unit within Oracle’s Customer Service organisation that establishes long-term service relationships with Oracle's largest customers.  ACS Service Solution Architects are focused on supporting ACS’s continued growth in leading edge, large scale and complex services for Oracle Cloud and on-premises engagements, primarily cloud related. Role Profile \: ACS Cloud Se...

Coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Coordinates work performed by IT staff and internal customers/partners by defining project specifications, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monito...

Oracle Applications Labs (OAL) runs the Oracle software that runs Oracle. OAL is responsible for implementing, running, and improving nearly all of Oracle's Enterprise On-Premise and Cloud Applications.  Join us! SaaS Provisioning Operations team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide the Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle’s SaaS customers.  ...

This role will be part of the Global Sales Foundation Services (GSFS) organization as a Business Services Analyst responsible for Territory Management for North America Sales Divisions   Job Profile\: •   Act as the partner and trusted advisor to the North America (NA) Sales divisions, covering territory setup and maintenance within global policy and standards •    Communicate, reinforce, train and support rollout of global territory and customer data initiatives and pol...

Overall\: Supporting Cloud renewals from an end to end processes perspective and providing effective and efficient support to drive Cloud growth globally.   The role of Business Analyst – Cloud Renewal Admin team is to enable the smooth and efficient processing and management of Cloud transactions as they progress through the stages of the end to end sales process. As a result, the velocity of the Cloud business will significantly improve and Sales will be able to focus more of their energy...

A&C Business Operations Advisor Summary\: This role provides business and operational support to the A&C Cluster Sales leader and his/her team. This includes forecasting, territory planning and maintenance, KPI governance, analysis, reporting of business goals as well as ensuring that an appropriate alignment is in place with the support teams in A&C. This role is part of the management team for the cluster and supports the governance of this team, working closely with the regional (...

Key Job Responsibilities: Develops and coordinates implementation for marketing programs for assigned brand(s). Cost management for specific brand (s). In charge with forecast during business planning process (RBU, ABU, sales phasing etc.) Contributes for development and implementation of KEE management plan. Lead identification and development of best practice and support adaptation to Local Market. Launch readiness and planning of key activities pre/post launch. Propose and support design of a...

Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards. Leading contributor individually and as a team member, providing...