RESPONSIBILITIES Opening and closing of the In Room Dining Department Processing of guest orders Preparation of In Room Dining tables and trays Serving of food and beverage Clearing of tables and trays from guest rooms and hallways to the Stewarding Area Cash integrity and cash out functions Other duties as assigned QUALIFICATIONS A minimum of one year recent (in the past five years) experience as a Server  “Serving it Right” and “Food Safe” certifications  Prof...

Summary of Responsibilities  Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members The Experience Coordinator is responsible for the overall operation of the reception area, telephones Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance Greet members and Guests in a friendly and efficient manner Escort Guest as required Knowledgeable about all aspects of treatments and ...

All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards RESPONSIBILITIES   Consistently offer professional, friendly and engaging service   Clean all assigned guestrooms including: dusting, making beds, removing soiled linen from  rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window  cleaning, replenishing rooms with supplies   Proper usage of cleaning sup...

  Aesthetician   All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards Summary of Responsibilities : Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Perform nail and cosmetic services in a safe, comfortable, and hygienic manner Perform facials on guests using safe and professional techniques...

Spa Attendant  Luxury and tranquility in an authentic setting await our guests at the Willow Stream Spa at the Fairmont Empress. As a Spa Attendant, your attention to detail and commitment to service will ensure our guests have a relaxing and rejuvenating experience they'll never forget.  This position is Part-time. We are hiring two Spa Attendants to start as soon as possible. Why Work at The Fairmont Empress? Located on Victoria’s picturesque Inner Harbour, T...

Assistant Front Office Manager Reporting to the Director of Front Office, the role of AFOM is responsible for a seamless operation of the Front Desk at all times. Hotel Overview:     Fairmont Empress is the destination in Victoria, located in the heart of the city overlooking Victoria's sparkling Inner Harbour. The 464 room hotel has completed an exciting $60 million dollar strategic renovation. This transformation has married the original classic details with world class modern to...

  Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. Fairmont Empress recently completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of mode...

Reporting to the Director of Sales and Marketing and working closely with the Director of Group Sales, Revenue Management and Catering and Conference Services, the Sales & Catering Coordinator, is responsible for the below. Primary focus is Group Sales and administrative support to the Director of Sales & Marketing and Revenue Management. Catering responsibilities may be added depending on workload. RESPONSIBILITIES   Circulation of Banquet Event orders, add-ons, revisions &...

All duties will be performed in accordance with The Fairmont Empress’ Commitment to luxury service standards   RESPONSIBILITIES   Check guests in and out of the hotel with warm and engaging service Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment Energetic individual who is able to prioritize to complete many diverse tasks concurrently Sophisticated communication skills, both written and verbal A...

All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards   RESPONSIBILITIES Learns the guests’ name and uses it regularly with warm and engaging service Acknowledges guests in line Confirms rate and type of room while checking guest into the hotel Upon departure offers a friendly greeting and asks if stay was satisfactory Takes responsibility for any guest inquiries and problems Be fully versed and competent in all aspects of F...

All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards   RESPONSIBILITIES   Consistently offer professional, friendly and engaging service Process all external and internal calls by redirecting or assisting the caller Take ownership of the caller’s request and ensure follow up according to hotel standards Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering Main...

Director of Engineering Fairmont Empress is searching for a talented individual who has proven success in providing strategic support and leadership to multiple departments ensuring exceptional service product & standards, maximized operating results and driving memorable guest experiences in a luxurious environment. Hotel Overview:   Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s Worl...

All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards RESPONSIBILITIES •    Assist guests regarding menu items in an informative and helpful way •    Order and settle bills to various payment media •    Follow restaurant policies, procedures and service standards •    Have full knowledge of beverage lists and promotions •    Have fu...

All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards Why Work at The Willow Stream Spa at Fairmont Empress? Meals provided each day by our Fairmont culinary team Reception, booking and billing all provided. Linen and oils provided Uniform and dry cleaning provided Hourly pay + Commission Gratuities accepted! Incredible Fairmont employee travel discounts! 50% off Q Bar and Q Restaurant Go to work everyday at National Geographic’s...

Summary of Responsibilities: The Spa Manager is responsible for the execution of clear short term and long term goals to ensure the spa is recognized as one of the finest resort spas in the world.  These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Manager is responsible for the daily leadership of the spa employees, ensuring all productivity and expense controls are followed as well as ensurin...

Reporting to the Director of Group Sales, the Sales Coordinator is responsible for the following: RESPONSIBILITIES Administrative support to Group Sales, including creating proposals, processing contracts, definite bookings and other support items as directed by Sales Managers  Utilizing Opera Sales and Catering to create and execute group bookings Data input of sales transactions and activities in S & C Opera Assist with responding to sales leads, guest room night requests, function sp...

Fairmont Gold Assistant Manager At Fairmont Empress, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.   Hotel Overview:     Regarded as a Condé Nast Readers’ ...

RESPONSIBILITIES Opening and closing of the In Room Dining Department Processing of guest orders Preparation of In Room Dining tables and trays Serving of food and beverage Clearing of tables and trays from guest rooms and hallways to the Stewarding Area Cash integrity and cash out functions Other duties as assigned QUALIFICATIONS A minimum of one year recent (in the past five years) experience as a Server  “Serving it Right” and “Food Safe” certifications  Prof...

Spa Operations Supervisor For guests seeking rejuvenation, inspiration and personalized attention, The Willow Stream Spa at The Fairmont Empress offers a wide selection of luxurious Spa experiences. Your leadership and passion as Spa Operations Supervisor, Willow Stream Spa will foster an engaged team of Spa professionals whose exceptional service and skills are turning moments into memories for our guests. Hotel Overview The Fairmont Empress sits majestically at the cornerstone of Victoria'...

Night Manager Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction. Hotel Overview:   Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers&rsq...