The position of CS Team Lead acts as a member of the leadership team within the Customer Service Department and effectively supports the Customer Service Supervisor through coaching, problem solving and process improvement. This job description will be reviewed periodically and is subject to change by management. RESPONSIBILITIES: Supervise and support Order Intake Team in day-to-day operations Responsible for recognizing and suggesting methods to improve area operations, efficiency and service ...

The position of Customer Service Associate is within our office located at Manila, Philippines.  This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources – Fax, email and Esker. This job description will be reviewed periodically and is subject to change by management. RESPONSIBILITIES: Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax aut...

Bring your career aspirations to life with AIA! This position is responsible for ensuring the timely delivery of relevant, accurate and quality financial reporting/ data with quality analysis to address the requirements of various stakeholders for both PAL and BPLAC. Roles and Responsibilities: Monitors monthly and quarterly financial performance; Analyzes financial and operating results in comparison to budget/ plan, latest forecast and prior period to better understand company performance Perf...

Bring your career aspirations to life with AIA! The position is responsible for directing the team towards delivering timely, relevant, quality financial reports under IFRS and Statutory basis to various stakeholders and for providing guidance in meeting the goals set effectively and efficiently Roles and Responsibilities: Supervise the day-to-day operations of Monthly FS Close, Statutory Reporting Requirements and leads the team in achieving the FS Close timelines set by AIA HK, Local Managemen...

Bring your career aspirations to life with AIA! Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry. Become a member of the Innovation Lab! We run/build/maintain low-code based innovations for AIA Philam Life. Be experienced in the automation lifecycle by participating in the following processes: Analyze the business require...

Bring your career aspirations to life with AIA! The role is responsible for large data transformation, and trend analysis to timely support financial-driven action plans for business decisions. He / she will be supporting teams and leaders in solving product design or financial engineering challenges using predictive modelling analysis and solutions. Also, he / she will support IFRS 17 change management developments as needed. Roles and Responsibilities: Handle large data processing such as data...

Bring your career aspirations to life with AIA! The Customer Retention Manager is responsible for ensuring that premium collection are efficiently managed. Collection processes should be properly established for the various payment facilities, such as OTC, ADA, ACA and online payments, in accordance with existing policies and process guidelines. ROLES/RESPONSIBILITIES OF THE CUSTOMER RETENTION MANAGER: Primarily takes care of customer conservation and continuous engagement with the company. Cogn...

Bring your career aspirations to life with AIA! Responsible for forecasting the cash and liquidity needs and processing cash activities to ensure sufficient cash to meet operational needs and the compliance with AIA investment policy and statutory and regulatory requirements Roles and Responsibilities: Ensure strict compliance to governance requirements and controls aligned and as stipulated in AIA and local policies. Ensure that Treasury activities are carried out in a manner consistent with th...

Bring your career aspirations to life with AIA! The role is responsible for large data transformation, and trend analysis to timely support financial-driven action plans for business decisions. He / she will be supporting teams and leaders in solving product design or financial engineering challenges using predictive modelling analysis and solutions. Also, he / she will support IFRS 17 change management developments as needed. Roles and Responsibilities: Handle large data processing such as data...

Bring your career aspirations to life with AIA! This position is responsible for providing support to the Life Valuation Actuary in the timely and accurate preparation and analysis of Actuarial items in the financial reports and projections. ROLES AND RESPONSIBILITIES: Prepares and/or supervises the monthly valuation of liabilities for OL/VUL/Group/A&H lines of business together with all the financial report templates required for submission to other departments, the regional office, local m...

Bring your career aspirations to life with AIA! Provides support in the effective customer strategies management through development of data-driven assessment, studies, projections, and insights, to help in decision making, address key challenges and identify new opportunities, to ensure expected/agreed results are realized Roles and Responsibilities: Plans, monitors, and analyzes customer strategies, budget, Key Result Areas, projects/programs versus actual performance to further understand sit...

Bring your career aspirations to life with AIA! To provide ad hoc support and monitoring or operational reports, current initiatives and projects of Customer Strategy Management team Roles and Responsibilities: To provide ad hoc support and monitoring or operational reports, current initiatives and projects of Customer Strategy Management team Consolidation of reports generated from operational tools Tracking, monitoring and assisting of closure of Risk Incidents, Open Risks in Operations Coordi...

Bring your career aspirations to life with AIA! Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards Roles and Responsibilities: Monitors TPC’s performance against established KPI’s on a daily, weekly, monthly, quarterly and annual basis Partner with the TPC and internal stakeholders in developing and driving actions plans and solutions to improve customer experience Liaise with the TPC and internal business units to a...

Bring your career aspirations to life with AIA! To provide ad hoc support and monitoring or operational reports, current initiatives and projects of Customer Strategy Management team Roles and Responsibilities: To provide ad hoc support and monitoring or operational reports, current initiatives and projects of Customer Strategy Management team Consolidation of reports generated from operational tools Tracking, monitoring and assisting of closure of Risk Incidents, Open Risks in Operations Coordi...

Bring your career aspirations to life with AIA! To provide ad hoc support and monitoring or operational reports, current initiatives and projects of Customer Strategy Management team Roles and Responsibilities: To provide ad hoc support and monitoring or operational reports, current initiatives and projects of Customer Strategy Management team Consolidation of reports generated from operational tools Tracking, monitoring and assisting of closure of Risk Incidents, Open Risks in Operations Coordi...

Bring your career aspirations to life with AIA! The Transformation Delivery Excellence Principal should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. The successful candidate will be hands-on, focused, and energetic. The successful candidate will report to the Head of the Enterprise Digital Transformation Office and is expected to develop relationships with all levels of executives, staff and vendors and will be a member of the Transforma...

Bring your career aspirations to life with AIA! The Agency Continuous Improvement consultant is responsible for the strategy and implementation of the end to end ASG processes and workforce design including research, implementation and monitoring to enable and achieve distribution satisfaction across agency initiatives. Fosters a continuous improvement culture that puts the agents at the heart of operations by providing guidance to various functional units in defining service level standards, id...

Bring your career aspirations to life with AIA! The AIA Philippines Enterprise Digital Transformation Office has an exciting opportunity for a highly collaborative and capable business leader – Principal, Transformation Change Management. The successful candidate must have strong change management experience and the ability to build relationships and influence successfully in a fast-paced, highly matrix organization. In addition, the candidate must have demonstrated success in providing thought ...

Bring your career aspirations to life with AIA! The AIA Philippines Enterprise Digital Transformation Office has an exciting opportunity for a highly collaborative and capable Internal Controls Expert & Leader – Principal, Digital Transformation Process Risk Management & Internal Control Automation. The successful candidate must have strong Process Design and Internal Controls/Process Risk experience and the ability to build relationships and influence successfully in a fast-paced, highl...

Bring your career aspirations to life with AIA! The position is responsible for the end-to-end project management of the Desired Customer Experience enhancements and engagement programs, to meet the organization’s customer targets. 1. Executes the delivery of the Desired Customer Experience by: Identifying target customer segments service needs/opportunities/insights and setting business/financial targets to meet business objectives. Designing best-in-class experiences through cost-effective pro...