This position reports to the Operations manager of Customer Operations Support Services. She/he understands complex processes, programs and policies; applying knowledge and experience to meet SLAs while exceeding Customer and Partner’s expectations; has appropriate computer skills and knowledge to manipulate our proprietary databases and communicates to internal business partners. Finally, applies Customer service skills to maximize satisfaction, understands business metrics and accurately repor...

Business Summary: VMware’s energizing, rapidly growing environment, will require a candidate with Change Management experience with flexibility to own and to participate from a strategic and tactical standpoint. Our Business Change Manager will primarily be responsible for deliverables as part of Change Management work stream(s) in a variety of projects. This individual will collaborate with key business customers, IT teams, and Data teams to deliver key transformation and automation projects to...

Senior Network Virtualization Engineer As a Network Virtualization Engineer, you will have the opportunity to join an elite technical support team. You will work on the newest technology in some of the largest networks in the world. We believe in building a highly collaborative team that thrives on resolving complex issues. Our team vision is that everyone has something to contribute and we can all always learn something new. From the first day, you can expect to be included in multiple opportun...

In this role, you will be responsible for working closely with other support engineers, sales engineers and customers to understand customer network configurations and problems that they may be facing or simply answering technical inquiries about NSX SD-WAN products. You will use your expert knowledge of networking protocols and networking products to establish root cause of customer issues. Customers may range from large enterprises to multinational telco service providers. Sometimes this may i...

Business Summary: VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth ...

VMware is looking for a Virtual / Live Event Technician to join its Colleague Experience & Technology organization at our campus in Costa Rica. In addition to becoming a member of a diverse IT support Organization, in this role you will be responsible for the production and delivery of VMware internal conferences and events conducted onsite and in a virtual environment within the Global AV Services team. There will be a variety of responsibilities including, but not limited to pre-production...

As an Technical Support Engineer and a member of the Global Services Support Team, you will have the ability to work independently or as part of a team with some of VMware’s most strategic customers and partners to drive their success. You will provide support to our customers, using VMware products, isolating, diagnosing, reproducing and fixing technical issues. To be successful in this role, you are a highly motivated individual as well as a self-learner, possess strong customer service and te...

About the Organization: The Enablement Business Partner Center of Excellence (EBP-COE) is part of VMware’s Worldwide Readiness, Assessment, Certification, and Enablement (WWRACE) organization. The EBP-COE works with the product BU teams and Specialist Sales teams to create and curate enablement curricula for our global Sales, Technical Services, and Support teams as well as our Customers and Partners.   The EBP-COE team also works with the field-facing Centers of Excellence (Sales, SE, PSO, GSS,...

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We enable people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community – instigat...

Senior Technical Support Engineer (Emerging Products) As a Senior Technical Support Engineer (SMEs) you will be providing support for our Blockchain business unit and its most strategic customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills and be someone who embraces challenges....

VMware’s Worldwide Practice Development team is responsible for exceeding partner created revenue targets, accelerating partner services capability and capacity and increasing advanced technology deployments. The Ignite Practice Development framework is a milestone-based approach that includes VMware supported marketing, sales and technical development to accelerate partners ability to sell and deploy VMware’s priority solutions. Reporting to the Ignite Activation Manager, the Ignite Language Sp...

Ignite Language Specialist, Japanese VMware’s Worldwide Practice Development team is responsible for exceeding partner created revenue targets, accelerating partner services capability and capacity and increasing advanced technology deployments. The Ignite Practice Development framework is a milestone-based approach that includes VMware supported marketing, sales and technical development to accelerate partners ability to sell and deploy VMware’s priority solutions. Reporting to the Ignite Activ...

Job Title: Customer Support Representative Reporting to: Customer Support Manager Position summary The Customer Support Specialist directly supports the entire suite of VMware products for global customers and works closely with Management and Service Delivery Technical teams to ensure that VMware provides exemplary customer service. Each specialist will ensure each customer contact will be a friendly, professional and encouraging experience to accurately address the needs of the customer. The S...

Sales Operations Business Partner Analyst Business Summary: The Americas Strategy, Planning, and Operations team mission is to drive a predictable Americas business in partnership with sales leadership. We accomplish this through delivering rigor and excellence in core sales processes, providing proactive insights that enable better decision-making, and exhibiting leadership through our actions and measurable results. The AMER SPO team is looking for a team-orientated individual with a track rec...

Business Summary: Worldwide Booking Operations Team – Our Mission: Based in 5 global locations, the Worldwide Booking Operations team is responsible for processing the purchase orders from our customers and partners worldwide. We ensure revenue integrity through timely, predictable and precise execution. As we work across all geographical regions and handle many different order types, we focus on simplification and standardization to achieve operational excellence. We engage with our customers, ...

Your next adventure at VMware is only a click away! At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights.  If you see a position that might be right for you, we encourage you to apply and continue to be a part of our EPIC2 community. Job Description Job Description Why work for VMware PSO? The global VMware Professional Services Organization (PSO) influences the success of each V...

At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights.  If you see a position that might be right for you, we encourage you to apply and continue to be a part of our EPIC2 community. Why work for VMware PSO? The global VMware Professional Services Organization (PSO) influences the success of each VMware implementation. We are dedicated to the satisfaction and success of our custom...

University Summary: VMware recognizes that today’s students are tomorrow’s trailblazers and we value the opportunity to benefit from your fresh perspective. If you thrive in an open, innovative, technology-driven culture, VMware could be the place for you! You will be exposed to a wide range of software platform technologies that are utilized by customers all over the world.  Business Summary: VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ ...

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center (SDDC) to hybrid cloud computing and the mobile workspace. VMware’s WW Sales Specialist organization is exp...

Job Description The VMware Hands-on Labs deliver a fully operational live desktop environment for customers to experience VMware products. With more than 1 Million labs delivered to date, the Hands-on Labs is a key component of VMware’s marketing and sales efforts. VMware is looking for a Support Engineer to join the Hands-on Labs team. You will be called upon to leverage your skills and experience to support Hands-on Labs content that educates customers on how to understand and best utilize VMw...