Bring your career aspirations to life with AIA! The purpose of the position is to drive the Shariah culture and compliance adoption in APTB in an effective manner, managing the expectations within the Shariah Governance Policy Document issued by BNM. The candidate is also expected to provide general compliance support, where required. Execute and deliver an effective Shariah compliance review program (30%) Develop the annual compliance plan for Shariah review. Execute the Shariah compliance revi...

Bring your career aspirations to life with AIA! Perform financial underwriting and provide actuarial support to Corporate Solutions business with the objective of achieving business ANP, VONB and OPAT targets. Roles and Responsibilities: Financial Underwriting Underwrites group Life, Medical, PA and Credit life cases by analyzing benefits, claim experience, terms & conditions and reinsurance arrangement to ensure sufficient margin has been catered for projected claims, medical trend, variabl...

Bring your career aspirations to life with AIA! The position is responsible to ensure that the administration work of Medical Claims are constantly meeting the department goals that align and contribute to the Corporate Strategy in terms of: • Operational Efficiency • Cost Efficiency • Responsiveness • Quality • Risk Management • Expense Management • Process claims within Turn Around Time • Handle ad-hoc assignment Roles and Responsibilities: General Tasks Process and approve assigned Pre/Post/O...

Bring your career aspirations to life with AIA! At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - ...

Bring your career aspirations to life with AIA! To effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call To effectively and efficiently manage customer/agent/prospects interactions and requests via inbound call To attend to inbound calls according to Standard Operating Procedure in resolving and providing solution to customer enquiries/ requests in more effective and efficient ways, this include back end administration processing To liaise effectiv...

Bring your career aspirations to life with AIA! Responsible for providing application development and support services to meet AIA's business needs • Analyse relevant requirements to develop program logic for new applications and to modify logic for existing applications • Code, test, debug, document and implement software applications • Test and integrate application components • Ensure that system improvements are successfully implemented • Provide technical support to end user as required Bui...

Bring your career aspirations to life with AIA! Handles customer enquiries and complaints regarding all activities in operation process Roles and Responsibilities: Hotline Operation (75%) Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business Reports problems, potential crisis and complaint to supervisor for service improvement Makes outbound call to customers for follow-up case...

The Business Analyst role will support AIA’s strategy by eliciting, analysing, validating and communicating requirements for changes to business process, policies and information systems for approved projects and other initiatives. At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the righ...

Bring your career aspirations to life with AIA! Responsible for supporting specific function and business unit in addressing their human resources related needs • Work closely with designated business groups, line management and executive teams across all aspects of human resource related areas • Develop, implement, and maintain human resources policies and / or adopt relevant policies for local implementation • Develop workforce plan and guide talent management activities • Resolve escalated em...

Bring your career aspirations to life with AIA! Responsible for Service Quality and Reporting Customer Care Develop/enhance reporting service related to Cust Care data Preparing internal and external reports Performing Quality Control (QC) for Customer Care related and doing revision for internal guidelines and circulates those documents to related dept/division regarding approval process, in a scheduled timeline Maintain training & documentation of new product. Responsible for monthly repor...

Bring your career aspirations to life with AIA! Contribute to Statutory reporting team to provide quality service and effective output in performance Roles and Responsibilities: 1. Support to prepare high quality deliverables related to statutory reporting with supervisor's support Perform calculation and prepare reports related to the relevant reporting basis Conduct valuation analysis based on actuarial guidelines and principles Design and write computer programs for conducting analysis su...

Bring your career aspirations to life with AIA! - To ensure that retakaful administration is maintained in a proper manner - To carry out reserving and experience studies for employee benefits business Prepare retakaful bordereaux for retakaful operators Carry out any enhancements and user-accepted testing for retakaful administration system Respond to retakaful operators, regulators and auditors’ queries Prepare employee benefits reserves monthly Carry out experience studies related to employee...

Bring your career aspirations to life with AIA! To deliver a personalized and positive experience to customers (agency members and/or customers) by: 1. Engaging and interacting with our customers. 2. Offering the right solutions. 3. Delivering our service promises. 1. Provides product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards. 2. Promote Self-Serve Facilities by engaging, educating & encouraging customers & ...

Bring your career aspirations to life with AIA! To assist and be responsible for running the Market Conduct Compliance program for distribution channels by setting out procedure to enhance Market Conduct Compliance control and monitoring program regarding to Group Compliance policies, and also provide compliance consultation/advice to business process owners and relevant parties i.e. intermediaries, operations, etc. Group Compliance Policy Implementation To assist implementation of gap assessmen...

Bring your career aspirations to life with AIA! The Associate Director of Delivery Excellence is accountable for the following: I. Managing and providing a clear picture of end to end delivery for strategic deliverables under the Group Health & Wellness function II. Ensuring that a consistent degree of quality is maintained on initiatives managed by the Group Health & Wellness Transformation Team III. Using business planning and project governance to identify resource needs, and then pro...

Bring your career aspirations to life with AIA! To lead and drive projects in the Project Management Office and manage a number of project managers in adopting agile/devops approaches to delivering on key projects and programs for the organization in HK, Macau and the Greater Bay Area Roles and Responsibilities: Develop and establish the key Governance and Program management operating model and ensure all projects are delivered according to the defined standards Develop key metrics for project s...

Bring your career aspirations to life with AIA! Responsible for creating data modelling tools to identify opportunities through insight from data Create and deploy repeatable, interpretable, dynamic and scalable models that are seamlessly incorporated into analytic data products, through the use of statistical, algorithmic, mining techniques Advocate and educate on the value of data driven decision making Prepare data from different data sets for building predictive models and to communicate the...

Bring your career aspirations to life with AIA! Assist Data, Processes & Testing Lead to manage external professional service for IFRS 17 Testing Support Engagement Manage the IFRS 17 entire test execution throughout all project testing stages and cycles and statutory and regulatory requirements Roles & Responsibilities Testing Planning Support Data, Processes & Testing Lead to develop and deliver testing plan for all project testing stages covering budget, resources, team formation,...

At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear f...

The key purpose of this role is responsibility for AIA Aligned Advice operational management and strategic implementation. At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing. The Opportunity: To manage rep...