Position Description: What will you do? We have an exciting opportunity for you within CoE Lenovo  – join our team as a  Market Finance and Planning GTN senior analyst. In this position, you will be responsible for partnering with Lenovo EMEA finance teams to provide financial support for Russia region. The key Roles and Responsibilities are: • Consolidates and reports GTN metrics for specific EMEA market (Gross to net revenue process - back end rebates, partners’ rebates, customers’ claims) • W...

Position Description: You responsibility would be to own and drive Lenovo Factory Services portfolio management and offerings development in EMEA Geography. You will be accountable for Factory Services product launches, part number set up and compatibility maintenance, price list updates, competitive market analysis, sales enablement and training, marketing communications, and be the Asia Pacific focal and representative working with Worldwide Services Enablement and Offering Development team. D...

Position Description: We are currently looking for an Assurance and Activation Manager who will support EMEA region. Main responsibilities: \- Support all announcements on time and with 100% data accuracy to meet end- to-end SLA (activations, CMR changes) \- Activations of new customers in internal databases so that our customers are able to order our products \- Maintain profiles of existing customers \- Set up and maintain exceptional processes (e.g. cross-border orders) \- Interact with custo...

Position Description: You will be responsible for owning and driving Lenovo Premier Support portfolio management and offerings development in EMEA. You will be accountable for Premier Support product launches, part number set up and compatibility maintenance, price list updates, competitive market analysis, sales enablement and training, marketing communications, and be the Asia Pacific focal and representative working with Worldwide Services Enablement and Offering Development team. The measure...

Position Description: Lenovo Data Centre Group (DCG) Services are fundamental to the overall success and business model of DCG, providing critical services to our customers.    We provide a range of part number and contract based Service offerings for amongst others, hardware warranty upsell, software support, Premier Services, post-warranty and Professional Services. As EMEA Services Product Manager you will own all aspects of Service Offerings in EMEA including bringing new Launching new Servi...

Position Description: The role of Talent Acquisition Partner is critical in recruiting the best talent in different countries within EMEA region and to ensure we have the best team globally. We Will Offer You International working environment, Successful dynamic company supporting work-life balance, not only Developmental opportunities within Strong Employer Brand, Attractive compensation package, and more. What will You be doing as Talent Acquisition Partner? • Working in partnership with Senio...

Position Description: This internship program is aimed at those who want to start their HR career. As an intern, you will assist EMEA HR Partner with all related activities, which support the business leaders and work towards the global strategy. What can You Learn from us? • How to co-ordinate hiring process and full cycle to link initial request through to the alignment with the Finance team for their budget planning • How to ensure that there is consistency of organizational structure/roles a...

Position Description: We are looking for a SMO (Services Management Office) Service Coordinator who will help us to coordinate, monitor and process services issues via our internal tools. \- You will communicate to internal and external clients \- Monitor ticketing system \- Deal with orders of customers \- Prepare invoices \- Monitor and managing inventory levels \- Work on escalations from the customers supporting teams \- Ensure customer satisfaction by advising customers on preventive mainte...

Position Description: The role of EMEA Level 2 Technical Support Engineer is part of EMEA Customer Experience team, a post sales Support unit within EMEA Services organization. The organization provides post sales support to Lenovo customers, business partners and service partners in managing customer complaints, technical escalations and critical situations as part of overall Warranty Service provision for Lenovo EMEA customers. The L2 technical support role is responsible for managing, trackin...

Position Description: The DCG Financial Analyst supports the Data Center Group and is responsible for the financial reporting and performance measurement of the business group operation. He/she are a part of the Global Accounts Finance team, and this position will be in Europe and reports to the Global Accounts CFO. The role requires analytical skills, passion for the details, problem solving, effective communication, extrovert personality, capability to work in a virtual environment and be able...

Position Description: As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point for the technical training • Deliver system and process trainings across CEC and repair center locations in EMEA • Full responsibility for developing and delivery of a training program focussed on new processes and systems. • Regular review of worldwide online trainings and customizing to EMEA needs • Gather quality inputs from other Lenovo functions, develop and del...

Position Description: As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point between Lenovo and an assigned CEC vendor. You are required to interact directly with vendors and at times with customers on a daily basis.  Key focus area would be ensuring operational efficiency that improves a customer’s experience and achieves an overall cost effective process. • Overall responsibility for the management and relationship of a CEC vendor which may...

Position Description: As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point for the technical training • Deliver technical trainings to CEC and repair vendors across EMEA. • Build individual candidate training file, ensuring the recording of evaluation and examination results, and remaining compliant to all data privacy requirements • Full responsibility for developing and delivery of a training program focussed on new product introduction •...

Position Description: As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point for the quality control of CEC processes. Key focus area would entail monitoring CEC quality and adherence to established processes. • Develop a quality program that delivers the continuous improvement of troubleshooting and improved communication guidelines. • Benchmark and ensure best practice sharing across all CEC locations • Establish and manage a regular custom...

Position Description: As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point for the validation of vendor invoices, production of regular reports analysis of business performance. • Manage CEC data sources and develop regular reports and analysis that focus on the following; o Customer Experience, Cost Performance and Operational KPI’s o Forecasting accuracy o Contact efficiency and contact channel mix o Aged Cases • Drive key driver analysis...

Position Description: Driving process alignment and simplification, ensuring process compliance, identifying processes with operational performance and driving cost saving initiatives Full ownership of E2E cost analytics for EMEA including forecast and budget process -        Being responsible for building the budget -        Ensuring correct forecasting process -        Understanding the actual cost and being able to spot abnormal variations. Understanding  all service delivery processes across...

Position Description: Customer Experience Specialist is responsible for: • Collecting customer experience & feedback through the After Service Event survey • Analyzing and addressing it to internal Lenovo people as well as external vendors (contracted by Lenovo) to negotiate and resolve customer issues with aim to improve customer experience for all Lenovo Services customers. This is to ensure Lenovo EMEA services customers as the best in industry. • Providing essential customer feedback to the ...

Position Description: Building data models and visualization which help the users to drive the business efficiently and to identify the issues and root-causes through the different services delivery models • Identify, analyze, and interpret trends or patterns in complex data sets • Based on user requirements design and maintain the data the models and develop the report and visualization on QlikSense platform • Support the transition of all visualizations to Power BI • Improve the efficiency of ...

Position Description: Lenovo is a multi-billion global Fortune 500 company and a leader in providing innovative consumer, commercial and enterprise technology. Lenovo's business is built on product innovation, a highly-efficient global supply chain and clearly defined competitive strategy. Its product lines include a full range of commercial and consumer PCs, servers & storages and workstations, and a family of mobile internet devices incl. Smartphones, tablets and convertible products. Product ...

Position Description: • Management of CRM (L1) helpdesk team • Management of SFDC helpdesk, including SFDC developers, sales coms, education, change management of users request for SFDC EMEA instance & support of BPs • Help to improve speed/efficiency of sales teams in EMEA •  Continue Off-loading sales teams from OQC relates tasks •  Manages daily activities of the operational sales help desks function • Oversees workflow of all business processing including preparation of reports, charts, and ...