As Receptionist , you will be the first and last point of contact for our guests, ensuring an exceptional guest experience is delivered at all times. What you will be doing: Ensuring a smooth check in/out process for all guests at all times, in line with brand standards Being fully conversant with the facilities, services and special promotions offered by the hotel Ensure that both the Front Office Team Leader/GM and Reception Supervisors are kept fully aware of any relevant feedback from guests...

To ensure that all receivables are collected and recordedn in a timely and accurate manner according to the approved policies and procedures. All relevant records are completed and accurately posted; accurate aging of all accounts to be renconciled in monthly basis. What you will be doing: Under the direct guidance and supervision of the Chief Accountant, and within the limits of established ibis budget and Accor policies, the Accounts Receivable handles all documentations and all necessary foll...

Sales Manager Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests. What’s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference th...

Front Office – Team Leader Lead the Front Office team to deliver an incomparable experience.   What you will be doing: Handle guest queries and complaints efficiently and effectively whilst providing operational support and team’s supervision Lead and manage all aspects of the Front Office department and ensure all service standards are followed Maximize rooms revenue through participating in room upgrade program Handle guest concerns and react quickly, logging and notifying pro...

IT Supervisor You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential IT administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues and update your team on various projects. What you will be doing: Hardware :  Ensure that the hotel works using the Accor specification and has a good relationship with the hardware partners. Support the hotel in resolving any hardware issue throug...

Talent & Culture - Team Leader You will provide general administration support to all Talents including recruitment and selection, on-boarding, employee departures, performance management, learning and development. You will become a key member to assist in the development and implementation of compliance and frameworks which aling with business requirements. What’s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies ...

As a leader in the Finance & Accounting department, you will oversee the hotel’s financial transaction. You will also be responsible for all our accounting process at the hotel while supervising hotel accounting staff. What you will be doing: Oversee the day-to-day operational transaction such as payables or receivables Assist the preparation of annual budgets and monthly forecasting reports. Ensure that all financial information sent to GM, Owners and Accor Head office are accountable...

Job Description This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets.   She/he will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standa...

Job Description Manage Hachi, the Japanese restaurant of the hotel; Ensure the highest quality of food produced in line with Sofitel standards; Effectively control food cost by standard recipes, purchasing specs, menu costing, menu engineering. Undertake daily food ordering following guidelines and procedures establish by purchasing manager and executive chef; Follow Hotel’s Food Hygiene standards, H.A.C.C.P. Work Experience Open for both Local and Foreigner under local contract. A minimum of 5 ...

KEY ROLES & RESPONSIBILITIES Lead the room sales team in optimizing revenue from rooms and attaining sales team revenue targets as well as individual goals as assigned. Work closely with the Director of Catering Sales to promote synergies between the sale of rooms and event spaces. Planning and managing the distribution of accounts for Sales Managers. Provide direction and supervise Senior Sales Managers, Sales Managers and Sales Co-coordinators in daily work. Monitor the progress of the Sal...

Job Description •Fully in charge of the Club Millésime overall operation; •Controls the proper work of the overall Club operation (Welcome Desk & Lounge) to ensure that the Club Millésime standards & procedures are properly applied; •Ensures that he/she has enough stock for the operation & will do on a weekly basis the store requisition; •To be present in the lounge during breakfast time and happy hour time, to play "Public Relation” role. All guest comments will be reported in the l...

Answers incoming calls. To ensure that all duties and responsibilities are carried out according to standards, policies & procedures. To ensure that all daily transactions are keyed and updated into the computer. To be aware of the current Hotel’s events, facilities and services available to the Hotel’s guests and attend to the guest request for information. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives g...

  Cook Do you have an appetite for career progression and ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team. What is in it for you:   Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Career de...

Main Responsibilities: Is an ambassador of the Raffles Hotel Le Royal by providing memorable guest experiences. Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests and patrons. All aspects of knowledge of Spa operations including all equipment usage, guest relation, Spa retail sales, Spa services and facilities are well versed in order to provide with accurate information to guests, and inquiries are responded with complete...

KEY ROLES & RESPONSIBILITIES: Read daily events to be aware of any VIP arrivals Handle cash following established and proper Accounting procedures  Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus Regular check with culinary team for non-available items Answer phone calls promptly and efficiently, using correct greeting per phone standard Carry out correct order-taking procedures with recommendations to the guest Seize opportunity to ta...

  Coordinator You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects. What is in it for you:   Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the...

Key Roles & Responsibilities: Read daily events, to acknowledge any VIP’s arrivals. Handles reservations and blocks covers accordingly. Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked Present children's menus when appropriate, and describe specials and alternative cuisine Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to resta...

Key Roles & Responsibilities: Read daily events to be aware of any VIP arrivals.  Must have a complete working knowledge of bar items, ingredients and preparation Ensure all details of service are performed properly for every guest To understand and adhere to Beverage Department Standard Operating Procedures Change ashtrays, serve cigarettes and wipe down bar area Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resol...

You will be accountable for: Overseeing the performance of the rooms division including Front Office, Concierge, Butlers, Guest Services, and Housekeeping. Driving a high performance culture, setting clear expectations, empowering your team and holding them accountable . Ensuring the execution and continued enhancement of the Raffles guest experience . Accuracy of all related budget, forecasts and P&L .   Your key responsibilities and contribution will be: Lead the performance of the Ro...

Job Description •The Hotel Manager is responsible for planning, organizing, directing and coordinating management activities of operations in conjunction with the Area General Manager in order to maximize profitability and to ensure high standard guest service and product quality; •Develop, recommend, implement and manage the operational departments’ annual and long term goals; •Evaluate changes in guest needs to recommend appropriate product/service and operational changes as necessary; •Manage...