JOB DESCRIPTION Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions   Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards   Maintains a perpetual presence on the Reception Desk throughout the hours of the shift   WORK EXPERIENCE College Graduate Proficient in the English language (verbal & written), second language is an asset Service oriented with an eye for details &...

JOB DESCRIPTION · Manage the daily Concierge operations and oversee the Guest Services – Concierge, Bell Service and Doorman · Provide a guest arrival and departure experience that exceeds guests expectations · Handling of career development planning with Concierge Agents, Bell and Door persons.   WORK EXPERIENCE · Minimum of three (3) years of relevant experience in the hotel industry · Strong working knowledge of Opera and MS Office Applications &m...

JOB DESCRIPTION Greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay. Handles VIP Guests and provides in-room check in to guests who avails of the hotel transportation. Provides a warm welcome and assists guests according to the Hotel Brand Standards   WORK EXPERIENCE College Graduate Proficient in the English language (verbal & written) Service oriented with an eye for details BENEFITS Employee benefit card offering discounted rates i...

JOB DESCRIPTION Sets the tone for the guest experience and greets the guests with a smile and in a friendly manner, using the guest name. Operates as a concierge using salesmanship to promote the Hotel Spa facilities and able to answer all guest queries. Perform spa booking, cashiering function, bid guests’ farewell and invite them to come back. Check on guests’ satisfaction, attends to guests’ needs and complaints with proper follow up.   WORK EXPERIENCE Hospitality/Busin...

JOB DESCRIPTION ·         Achieve Individual target for corporate and events accounts, both local and groups ·         Maximize guest room and function room revenues by proper yielding during peak and need periods ·         Be able to execute projects and action plans that will help develop new accounts and leads and eventually turn into confirmed business for the hotel. ...

JOB DESCRIPTION Execute and manage all the activity related to sales and events department on administrative matters. Prepare and participate in the selected sales activities on off the property. Consistently offer professional, friendly, and engaging service to internal and external customers. Serve as an in-house salesperson who will handle inquiries and leads that come through various other channels. WORK EXPERIENCE University/College degree in a related discipline required Previous sales exp...

JOB DESCRIPTION The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the callers’ requests, issues, concerns and ensure follow up according to the hotel’s standards Inspect and evaluate the physical condition of facilities and equipment and take necessary actions for rectification works if any. RSA serves as a liaison for guests requiring information relating to al...

This position is primarily responsible for leading and managing the applications engineering team. Ensure deadlines are met to support our customers with accurate results within financial guidelines. The candidate must have a demonstrated ability to lead projects from start to finish and engage team members to ensure goals are achieved. The candidate will lead projects and oversee project design/take-off process and the quality control process throughout the life cycle of the projects. Additiona...

JOB DESCRIPTION Operation of kitchen equipment, air-con system, building automation, fire protection system, electrical panel, plumbing equipment, boiler, heater and related sub-system to run the Hotels’ operation, preventive maintenance, breakdown repair, constructive work, capital upgrading, minor project upgrading of equipment and alteration to the system, and other related task. Work with professional Engineer, Designer, Consultant, Architect and Contractor on upgrading ...

This is a corporate role base in the Fairmont Makati. Reporting to the Vice President, Development, Singapore, Philippines & Maldives. Responsibility Drive an aggressive expansion plan for Accor network across the country Proactively source new deals in the Philippines for rebranding of existing hotels and new hotel developments Execute HMAs/HFAs based on country target KPI Maintain an active pipeline of new deals via MOUs Establish, nurture and maintain excellent relationships wit...

JOB DESCRIPTION The primary function of the Spectrum - Server is to  possess a passion to anticipate and meet and exceed our guest’s needs and will also possess an insatiable desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations. The Server must be engaged and provide prompt, courteous and efficient food and beverage service in a luxury 5-stars brand inspired hotel environment where attention to detail is key . Know the ingredi...

JOB DESCRIPTION Responsible for the induction, ongoing training assessment and development of all hostess colleagues . O rganize rotes, having a hands-on approach to general hostess duties - providing a warm welcome to every guest, making reservations, dealing with enquiries, dealing with complaints, cash handling and dealing with ad hoc queries Implement standards/procedures of service for guests consistently as per attached sequence of events. Practice guest name recognition and recognize retu...

JOB DESCRIPTION Sets the tone for the guest experience and greets the guests with a smile and in a friendly manner, using the guest name. Operates as a concierge using salesmanship to promote the Hotel Spa facilities and able to answer all guest queries. Perform spa booking, cashiering function, bid guests’ farewell and invite them to come back. Check on guests’ satisfaction, attends to guests’ needs and complaints with proper follow up.   WORK EXPERIENCE Hospitality/Busin...

JOB DESCRIPTION Maintain quality and consistency levels of production and presentation, as directed. Ensures all standardized recipes are utilized and followed. Be an ambassador for the exceptional cuisine that are hallmarks of our dining experience. WORK EXPERIENCE Completed kitchen apprentice or chefs training courses for at least one year. Diploma/Degree in Culinary Arts or related discipline an asset. Knowledge of the principles and practices within the Food & Beverage/Hospitality p...

JOB DESCRIPTION Responsible to assist the Restaurant Manager in administering the successful planning, organization, and coordination of all banquet floor activities in including exceptional banquet service execution, labour forecasting and control (scheduling), leading a service team of colleagues, with a focus on guest, colleague, owner and brand awareness. Assure the success of all banquet events while maintaining high service standards in the absence of the Outlet Manager. Adherence to estab...

JOB DESCRIPTION Manage the daily operations of Outlet Services Demonstrate an attitude of friendly hospitality in every aspect of service. Remain observant and responsive to each guest inquiries through the bar-lounge area.   WORK EXPERIENCE University/College degree in a related discipline preferred 1 year previous experience as Bartender  in a luxury hotel desirable Strong Food & Beverage knowledge   BENEFITS Employee benefit card offering discounted rates in Accor Hotels wo...

JOB DESCRIPTION Assists in supervising the Security Staff and monitoring of the security equipment Communicates and documents information required by the Hotel management Assists in conducting individual and team training on Safety and Security WORK EXPERIENCE Diploma/ Certification in a Law Enforcement or related Security programs Certified Security Professional (CSP) by Philippine Society of Industrial Security (PSIS) or its equivalent Thorough knowledge of National/Provincial/State/Municipal/...

JOB DESCRIPTION The Front Office Supervisor is primarily responsible for supervising all the FO GSA and Cashiers while they are on shift, ensuring all tasks are completed on a daily basis and the shift runs smoothly, being the main point of communication for Front Desk and all other operating departments such as Housekeeping, Engineering, Sales and Reservations Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions Supervisor receptionists...

JOB DESCRIPTION the Concierge Agent will ensure timely and seamless service when dealing with guest requests, providing proactive, knowledgeable, engaged service to all Guests Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel. Provide pertinent information to both external and internal guests on all hotel services, facilities, and all on-going promotions Deliver appropriate response and empathy to guests during complaints and iss...

JOB DESCRIPTION The position is responsible to manage the daily operations in the Housekeeping Attendant for Raffles  and Fairmont Makati, ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Raffles & Fairmont He/she will act as a leader to all Housekeeping team members and assist with guest and colleague concerns He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensu...