Job Description •Responsible to set-up the hotel hardware & software •Responsible for ensuring the efficient operation and maintenance of all computer systems and data communications activities •Attend solve to any problems encountered in software and hardware by all departments •Forecast technology requirements & upgrades to improve effectiveness of installed systems •To ensure the physical and logical security of IT system Follow up ACCOR SOP and P&P Work Experience •Diploma o...

Front Desk Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you:   Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Res...

Job Description •Assistant the Director of Finance in achieving the set goals & objectives of the Finance Department •Assisting in the preparation and analysis of periodic financial information including:                   - management accounts                   - budgets        &...

MAIN RESPONSIBILITIES Manage all Spa operations including customer services, product quality and innovation, revenue generation, inventory controls and management of staff Monitor operating standards of guest satisfaction & relationship, membership, guest’s comment & complaint and any special treatments Ensure the spa & fitness staff provide appropriate and consistent levels of customer service and hospitality Ensure staff provide greeting all arriving and departing g...

Job Description •Lead, mentor and train the Food & Beverage service team •Ensure Food & Beverage relevant brand standards are maintained •Prepare the department SOP •List and select the necessary operating equipment and supplies •Strategize on French cuisine and work closely with Chef and Marcom •Develop offers which generate increased revenue and profits. •Supervise restaurant, lobby lounge, bar, meeting and banquets •Tailor products and services for VIP •Create unforgettable experience...

Job Description • Responsible for maintaining and growing the success of the spa and InBalance gym • Supervise, train and lead the spa & recreation team •  Deliver spa services, fitness, including manicure ,skin care, reception desk, massage, yoga & aqua zumba • Deliver exceptional customer service and high satisfaction • Coordinate activities of the spa and InBalance Gym, swimming-pool program • Achieve revenue goals to obtain optimum efficiency with a revenue manager approach &nbs...

Job Description •The role is an integral part of the Hotels’ management teams, with responsibility for leading the Sales team to success, including Event, the Inspired Meetings, Wedding, Restaurants, Club Memberships; •Develop, sustain, maximize yield and grow business from all target market segments to meet targeted top lines; •Manage strong relationships with senior decision makers from key PCO’s, wholesalers, travel agents & local DMC; •Prepare, implement and compile data, monthly reports...

Job Description •The Assistant Front Office Manager is responsible and accountable, under the direction of the Front Office Manager for the efficient overall day to day operations of the hotel whilst on duty. •Maintain the highest standard of guest service and satisfaction. •Ensure all guests and visitors have a truly personalized service experience from their arrival to their departure; •To assist as required/requested with the solving of any guest complaints/upsets. •Responsible for engenderin...

Job Description •Implementation and facilitation of the Hotel training plan & budget Initiate, co-ordinate, execute and follow-up on all training activities within the hotel •Plan learning activities; maintain active follow-up through on-going coaching and guidance and support •Actively initiate relationships and  partnerships with associations, external of the hospitality industry •Update accurate records of activities and participants •Act as one of the hotel transformer for...

Job Description •Responsible for purchase of all food and beverage, FF&E, Operating equipment and related supplies, engineering supplies, material supplies, printing items required by the hotel include miscellaneous items and equipment and maintain •Organizational procedures associated with purchasing and storeroom. •Search continuously for improved and less costly materials Work Experience •Minimum 10 years of experience in relevant field with at least 5 years in management level •Hotel pre...

Job Description •Executing sales strategies, business plan across all market segments •Support the loyalty culture, the recruitment of Accor+ members •Identify new opportunities for each source of revenue •Develop specific sales action plans by segment to ensure awareness, business leads and conversion •Gain market share; get corporate, leisure contracts as per objectives •Leading the team to hit the budgeted sales revenue of the hotel rooms, meetings, banquets and ev ents. Work Experience •Have...

Job Description •Establish positioning, identify target audiences, •Develop marketing plans with specific objectives across different channels and segments •Propose and lead a year marketing plan with activities and the budget •Analyze customer insights, consumer trends, market analysis, •Conduct analytics reporting across multiple platforms, prepare reports •Identify & coordinate stays of KOLs •Implementing marketing brand standards for printings and signages •Overseeing branding, adve...

Job Description ·              Maintaining a high level of service culture and engagement within Front Office and Housekeeping; ·                Developing and implementing revenue initiatives; ·                Overseeing the Housekeeping department, coaching to ensure ...

Job Description •Lead and support a diverse team in the operation and hotel maintenance •Work closely with the owner team to ensure all equipment are properly installed, running smoothly with a cost control approach and reporting system •Guide an extensive Preventative Maintenance Program •Ensure the effective productivity of all employees including staff planning, recruiting, training and development •Be contributing member of the Emergency Response Team and liaison with the local Fire Departme...

Job Description •Preparation of monthly management accounts including Profit and Loss account, balance sheet, financial reports, forecasting of profits •Preparation for budget, audit, taxes reports, payment deadlines •Supervision of Income Audit, Payroll, Accounts Receivable, Accounts Payable, purchasing department •Ensure compliance with all departmental/company procedures  •Contribute  in the development of business strategy in line with the hotel business pl...

Job Description •Responsible for implementing and executing all revenue generating activities/opportunities with client in corporate account; •Provide prompt and systematic servicing to all business accounts; •Ensure target is being achieved every monthly/quarterly. •Monitor assigned competitors / and provide regular feed back. •Attend all related meeting as required. Work Experience •A first significant Sales Manager experience, preferably in the luxury setting; •Excellent organizational and pl...

Job Description •Maintain efficient sales office procedures, ensure the maintenance of accurate & updated profiles in both PMS and ANAIS. •Provide prompt and systematic servicing to all business accounts. •Arrange hotel inspections and offer entertainment to client in aid to convert lead to actual business. •Disseminate market intelligence related information to sales & other departments as appropriate and as timely. •Undertake any other duties, relevant to your role, as assigned by the ...

Job Description •Leading and coaching the team, to exceed guest satisfaction; •Maintains a membership database, and follow up on guest comments and requests; •Promotes organization in industry, corporate membership links, local community, or trade organizations; internal marketing, promotions and merchandising functions of the business; and Ensures that staff is fully knowledgeable on the use and benefits of services, products, marketing and promotions Work Experience •Experience in managem...

Responsibilities and Means Analyzes training needs in the hotel and prioritizes such needs for Executive Committee review. Review training policies, procedures and practices and recommends improvement to management. Assists department heads in the selection and training of department trainers. Administrative Responsibilities Develops annual hotel training plans and prepares quarterly reports to management Develops and maintains hotel’s training library. Develops hotel training budget. Deve...

Main Responsibilities Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts. Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved. Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate. Procures new and repeated business for the hotel by monitoring contact with airlines, travel agencies, commer...